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Common Questions and Answers
*Courses must be completed by December 31. All courses expire at midnight on December 31.
I am using Safari and am having issues with the course progressing and/or sound?
We recommend using Chrome or Firefox to complete your training. We have had issues reported from some Apple users not being able to watch the training using Safari on iPhone, iPad, and Apple computers.
You are still able to use your Apple products, but may need to download Google Chrome fromthe App Store. See the following link from Apple for changing the browser in iOS: https://support.apple.com/en-us/HT211336
Which browsers and devices can I use?
Internet courses work with the most recent versions of all browsers. Be sure to close all other programs when running an internet course to reduce buffering problems. Courses are compatible with mobile devices. However, we do not recommend taking a course from your mobile phone.
Be sure the cookies setting will allow “third-party” cookies. Instructions on how to select this option in your web browser can be found at TalentLMS: http://support.talentlms.com/knowledgebase/articles/1838155-scorm-and-browser-compatibility
How do I find out about Internet Courses?
The Pesticide Safety Education Program at WSU offers Internet Recertification courses. https://pep.wsu.edu/rct-recertonline/
To purchase internet courses go to the WSU Internet Recertification Course Store. Select the state for which you are seeking pesticide applicator recertification credit to view the state approved courses. You can click on the title of the course to get a course description as well as state specific information. Such as the number of approved credits.
I have not received my course yet.
You will receive three e-mails from WSU explaining how to access your course. Sometimes this email can make its way to your spam or junk e-mail folder. The emails will come from noreply@talentlms.com.
Payment may not have gone through for the course. Verify payment went through.
All of your purchased courses can be accessed at: http://recertification-cahnrs.talentlms.com.
Log in with your User name (your email address) and password (the password you used to set up your account when you purchased the course(s). Click on a course title and then click on the blue Start button.
I purchased courses for more than one applicator and used the same credit card and email for each purchase. Not all the applicators can login and find their courses. Only one applicator has access to their courses.
Each licensed applicator that wishes to receive credit for completed courses must use a unique email address. There cannot be more than one applicator using the same email address. The same credit card can be used to purchase courses for multiple applicators, but a new account with a unique email address must be created for each purchase. If you have purchased courses for multiple applicators using the same email address please contact WSU Pesticide Education Program (509-335-2830 or wsu.entomology.internet.pesticide.course@wsu.edu) or Kristi Boone (509-335-2952 or kristi.boone@wsu.edu) and we can help the applicators gain access to the courses.
My course is running but I can’t hear it. There is no audio!
Here are some steps to try and make sure you can hear the audio.
1. Restart the computer to ensure there are not pending updates or processes impacting normal functionality.
2. Try a different web browser to see if the issue is isolated to a specific browser.
3. Try muting and unmuting the module to see if the issue is with the module.
4. Make sure the sound isn’t muted on the Mac or PC system.
5. If applicable, verify external speakers or headphones are working properly.
If you are using an Apple product and Safari as your web browser, follow these steps to make sure the audio is working.
1. Go to your TalentLMS portal (https://recertification-cahnrs.talentlms.com/index or https://prelicense-cahnrs.talentlms.com).
2. Double-click the address bar.
3. Click Settings for This Website.
4. In the popup, click Auto-Play.
5. Select Allow All Auto-Play.
If this does not help solve your problem, please contact us so we can get you the necessary IT support.
The course has frozen and will not advance.
Close the course by clicking on the X in the upper right-hand corner of the pop-up window or by closing the pop-up window. Restart the course.
Close ALL other applications and windows — running any other application/window can sometimes affect the course download (buffering) and/or sound.
The course has a message that it is buffering and has been doing it for awhile.
Close the course by clicking on the X in the upper right-hand corner of the pop-up window or by closing the pop-up window. Restart the course.
Close ALL other applications and windows — running any other application/window can sometimes affect the course download and/or sound.
How many recertification credits do I need for Washington State?
You can check your WSDA Pesticide License Credit Information at the following site: https://agr.wa.gov/services/licenses-permits-and-certificates/pesticide-license-and-recertification/pesticide-and-spi-licensing/license-search
Click on your license type for your report.
I need a certificate to send in with my pesticide applicator renewal.
When you have successfully completed a course, you will have the option to download a Completion Certificate.
You may return to a completed course at any time and click on the ‘trophy’ icon on the upper right menu bar to download a Completion Certificate.
Contact Information:
If you have any questions, contact WSU Pesticide Education Program at 509-335-2830 or wsu.entomology.internet.pesticide.course@wsu.edu.