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WSU Internet Course Help

Back to Internet Pre-License Review Homepage

Common Questions and Answers

 

Which browsers and devices can I use?

Internet courses work with the most recent versions of all browsers.  Be sure to close all other programs when running an internet course to reduce buffering problems.  Courses are compatible with PC and IOS and mobile devices.  However, we do not recommend taking a course from your mobile phone.

Be sure the cookies setting will allow “third-party” cookies. Instructions on how to select this option in your web browser can be found at TalentLMS: http://support.talentlms.com/knowledgebase/articles/1838155-scorm-and-browser-compatibility

 

How do I find out about Internet Courses?

WSU offers Pre-license Internet Review Courses and Recertification Courses.

 

I purchased my courses but I can’t find them.

  • You will receive three e-mails from WSU explaining how to access your course. Sometimes this email can make its way to your spam or junk e-mail folder. the emails are from noreply@talentlms.com.
  • Payment may not have gone through for the course. Verify payment went through.
  • All of your purchased courses can be accessed at: https://prelicense-cahnrs.talentlms.com
  • Log in with your User name (your email address) and password (the password you used to set up your account when you purchased the course(s).  Click on a course title and then click on the blue Start button.

 

I purchased courses for more than one applicator and used the same credit card and email for each purchase.  Not all the applicators can login and find their courses.  Only one applicator has access to their courses.

Each person wishing to have a unique login to access their courses must also have a unique email address. Each email address is associated with a single user. If you have purchased courses for multiple users using the same email address please contact Becky Maguire (253-445-4595 or hinesre@wsu.edu) or Kristi Boone (509-335-2952 or kristi.boone@wsu.edu) and we can help the users gain access to the courses.

 

My course is running but I can’t hear it. There is no audio!

Here are some steps to try and make sure you can hear the audio.
1. Restart the computer to ensure there are not pending updates or processes impacting normal functionality.
2. Try a different web browser to see if the issue is isolated to a specific browser.
3. Try muting and unmuting the module to see if the issue is with the module.
4. Make sure the sound isn’t muted on the Mac or PC system.
5. If applicable, verify external speakers or headphones are working properly.

 

If you are using an Apple product and Safari as your web browser, follow these steps to make sure the audio is working.
1. Go to your TalentLMS portal (https://prelicense-cahnrs.talentlms.com).
2. Double-click the address bar.
3. Click Settings for This Website.
4. In the popup, click Auto-Play.
5. Select Allow All Auto-Play.

If this does not help solve your problem, please contact us so we can get you the necessary IT support.

 

The course has frozen and will not advance.

Close the course by clicking on the X in the upper right-hand corner of the pop-up window or close the  pop-up window. Restart the course.

Close ALL other applications and windows — running any other application/window can sometimes affect the course download (buffering) and/or sound.

 

The course has a message that it is buffering and has been doing it for awhile.

Close the course by clicking on the X in the upper right-hand corner of the pop-up window or close the  pop-up window. Restart the course.

Close ALL other applications and windows — running any other application/window can sometimes affect the course download and/or sound.

 

Can I complete the Pre-License course multiple times?

Yes, you have purchased a 6 month (180 day) subscription to the course. You may review course material as many times as you wish within your 6 month subscription. However, quizzes can only be completed one time. If you wish to have the quizzes or entire course reset (up to 10 times) please contact Kristi Boone or Becky Maguire.

 

 

Contact Information:

If you have any questions, contact Becky Maguire (253-445-4595 or hinesre@wsu.edu) or Kristi Boone at (509-335-2952 or kristi.boone@wsu.edu).